HappyNess Collective: Frequently Asked Questions

1. About Our Products

• Q: How do your sizes run?

  • A: All HappyNess Collective apparel features a comfortable unisex fit, designed to be flattering for everyone. We recommend consulting our detailed Size Chart for specific measurements to find your perfect fit.
     

• Q: What materials are your t-shirts made from?

  • A: Most of our designs are crafted from 100% premium combed and ring-spun cotton for exceptional softness and breathability. A few of our heathered designs are available in a soft cotton/poly blend.
     

• Q: How are your designs applied to the shirts?

  • A: Each design is brought to life using high-quality DTG (Direct-to-Garment) printing on Bella + Canvas garments, ensuring vibrant colors and lasting durability. Our shirts also feature convenient tear-away tags for ultimate comfort.
     

• Q: How should I care for my HappyNess Collective apparel?

  • A: To keep your designs looking vibrant and ensure the longevity of your garment, we recommend washing inside out with cold water, tumble drying on low, and avoiding direct ironing on the print area. Do not bleach.

2. Ordering & Payments

• Q: Can I change or cancel my order after it's placed?

  • A: Because each item is custom made just for you, we can only accommodate changes or cancellations within a very short window after your order is placed. Please contact us immediately at support@happynesscollective.com if you need to make a change. Once an order enters production, we are unable to modify or cancel it.
     

• Q: What if an item or size I want is out of stock?

  • A: We regularly update our inventory! If your desired item or size is currently unavailable, please check back soon or sign up for our newsletter to be notified when it's back in stock.
     

• Q: What payment methods do you accept?

  • A: We accept major credit cards (Visa, MasterCard, American Express, Discover) as well as secure payment options like PayPal, Shop Pay, and Google Pay.

3. Shipping & Delivery

• Q: How long will it take for my order to be processed?

  • A: As each HappyNess Collective item is made-to-order specifically for you, please allow 3-5 business days for your order to be processed and created before it ships.
     

• Q: What shipping options are available and what do they cost?

  • A: We offer Standard shipping which is a flat rate of $2.99 and are delighted to offer free standard shipping on all orders over $35. For more detailed information on shipping methods and estimated delivery times, please visit our Shipping Policy.
     

• Q: How can I track my order?

  • A: Once your order ships, you will receive a shipping confirmation email that includes a tracking number. You can use this number to monitor your package's journey.
     

• Q: Do you ship internationally?

  • A: Currently, we ship within the United States. We hope to expand international shipping in the future!

4. Returns & Exchanges

• Q: What is HappyNess Collective's general return and exchange policy?

  • A: At HappyNess Collective, each item is custom-printed especially for you when you place your order. Due to this unique print-on-demand nature, our policy focuses on ensuring quality while delivering meaningful apparel at accessible prices.
     

• Q: Can I return or exchange an item if it has a misprint, defect, or quality issue?

  • A: Yes, absolutely! We stand by the quality of our products. If your order arrives with a misprint, defect, or significant quality issue, please notify us within 14 days of delivery. To help us resolve it quickly, please email us at support@happynesscollective.com with your order number and clear photos of the concern. We'll be happy to arrange a replacement or refund.
     

• Q: Can I return or exchange an item if I ordered the wrong size or simply changed my mind?

  • A: As your items are created just for you, we are generally unable to accept returns or exchanges for sizing issues (e.g., ordering the wrong size) or buyer's remorse. We highly encourage you to "measure twice, order once!" — please refer to our detailed Size Chart before making your purchase to ensure the perfect fit.
     

• Q: What if I have any concerns about my order that aren't covered here?

  • A: Your satisfaction truly matters to us! While our policy is clear on the unique limitations of print-on-demand, if you have any concerns about your order, please don't hesitate to reach out via our Contact Page. We are committed to working with you to find a solution and ensure you have a positive experience with HappyNess Collective.